Frequently Asked Questions

Everything you need to know about shopping with Newquay Camping

What are your delivery options and timeframes?

We offer standard shipping (3-5 business days) and express delivery (1-2 business days) on all orders. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy for outdoor apparel?

We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a return label and drop your package at any authorized collection point.

How do I know which size to choose?

Each product page features a detailed size guide. Since outdoor brands vary, we provide specific measurements for chest, waist, and inseam to ensure you find the perfect fit for your next adventure.

Are your products covered by a warranty?

Yes, all our technical clothing and camping gear come with a manufacturer's warranty against defects. This typically covers zippers, seams, and waterproofing for at least 12 months from the date of purchase.

Do you offer international shipping?

Currently, we ship to the United Kingdom, Europe, and North America. Shipping costs and delivery times vary by destination and are calculated automatically at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options through Klarna and Clearpay.